At applemall.co.ke, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, mobile app, and services.
Information We Collect
We collect the following types of information when you use our services: Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you create an account, place an order, or contact our support team.
Transaction Information: Details of your purchases, such as products ordered, order value, delivery details, and payment methods.
Usage Information: Information about how you use our website and mobile app, including IP addresses, browser type, and device information.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect data for improving user experience, personalizing content, and analyzing site traffic.
How We Use Your Information
The information we collect is used to:
Process Orders: We use your personal and payment information to fulfill your orders and provide delivery services.
Enhance User Experience: We use usage data to personalize your experience on our platform and recommend products you might like.
Communicate with You: We send you order confirmations, delivery updates, marketing promotions, and app notifications.
Improve Our Services: We analyze the collected data to identify trends, improve our website and app functionality, and resolve technical issues.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
With Service Providers: We may share information with trusted third-party service providers who help us with payment processing, shipping, marketing, or IT services.
For Legal Compliance: We may disclose your information if required by law or to protect the rights, property, or safety of our company, users, or others.
Data Security
We implement appropriate security measures, including encryption and secure servers, to protect your personal information from unauthorized access, disclosure, or loss. However, no system is 100% secure, and we cannot guarantee absolute security of your information.
Your Rights
You have the right to:
Access Your Information: Request a copy of the personal data we hold about you.
Update Your Information: Correct any inaccuracies in your personal information.
Delete Your Information: Request the deletion of your personal data, subject to any legal obligations we may have to retain it.
Opt-Out of Marketing: Unsubscribe from promotional emails or notifications at any time by following the unsubscribe link or contacting us directly.
Cookies
Cookies are small text files stored on your device when you visit our site. We use cookies to:
Remember your login information.
Track your browsing behavior on our platform.
Personalize content and advertisements.
You can control cookie settings in your browser or device settings, though this may affect certain functionalities of our website.
Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before interacting with them.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you if significant updates are made.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
